Designed BY S. L. Skinner * © 2008 Taylor Brands LLC * all rights reserved * 800.251.0254 * 423.247.2406 * firstname.lastname@example.org
Taylor Brands offers a Limited Lifetime Warranty against any manufacturing defects on our products. This includes any problems a customer might experience such as loss of screws, breaking of clip or breaking of the blade. On any products manufactured using natural materials such as bone, stag, wood, buffalo horn, sheep horn, pearl etc... these are considered natural materials and they are subject to shrinking with time. This shrinking can cause cracks in the handles and as this is a natural process it is not covered by our warranty. In order to have the item repaired or replaced, it is required to send the product to 1043 Fordtown Road, Kingsport TN 37663 and include a check or money order for $6.95 for each item that is included (for return shipping and processing fee). Please remember to include a return address and phone number. If item has been discontinued and is no longer available, we will exchange for an item of similar value of our discretion. Please allow 2-3 weeks for repair and return.
It is important to note that some items can only be replaced, therefore, if your item has sentimental value please consider this before mailing the item in.
Thank you for your patronage and loyalty to Taylor Brands.
NOTE: Taylor Brands does not manufacture or sell any automatic knives.
Taylor Brands does not produce or sell any automatic style knives. We do clearly state this fact in our catalogs as well as our website. Please understand that while the product you have sent to us for repair is an item that has been manufactured by us this item has had an after market conversion making it into an automatic, meaning someone has purchased the product then taken apart the item, drilled a hole into the handle and added a spring to convert a normal push button safety locking knife into an automatic knife. We do not condone this practice and it does void our normal warranty as the knife’s functioning mechanisms and design have actually been changed into something it was not meant to be.
We will be happy to send you back your product or we would prefer to destroy the item and replace it with the closest thing we have to this style of knife which would be one of our assisted opening models. Again please understand as we do not make or sell automatic knives we therefore have no way to repair them.